Assistant General Manager
3 weeks ago
About Restore Hyper Wellness:
Restore Hyper Wellness is a leading provider of innovative health services, including IV drips, hot sauna, hyperbaric oxygen therapy, red light, and cryotherapy. Our goal is to make Hyper Wellness widely accessible, affordable, and fun.
We are seeking an experienced Assistant General Manager to assist in managing the day-to-day operations of our studio, training and onboarding new hires, and overseeing studio performance. This individual will serve as an example and coach for other team members.
Key Responsibilities:
- Meet performance metrics, revenue, ordering, inventory, and facilities maintenance goals
- Assist in executing and coordinating marketing and sales drivers, including pre-sale events, studio events, outreach, and local grassroots marketing initiatives
- Hire and onboard new team members, plan and assign daily, weekly, and monthly goals, and direct work tasks
- Foster a culture of five-star customer service and cultivate a team environment that provides exceptional customer service
- Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals
- Support driving sales through promoting and recommending membership packages
- Manage client accounts, including freezes/terminations and follow-up on declination of auto-pays
Requirements:
- Minimum one year of management or supportive leadership role experience
- 4+ years of customer-facing experience preferred
- Proven success in sales and team leadership
- Excellent de-escalation and conflict resolution skills
- Exceptional communication skills, both written and verbal
- Ability to multi-task and manage client and staff concerns
- Intermediate computer skills
Benefits:
- Medical, dental, vision, disability, and life insurance within 30 days
- Free and discounted services
- 401k retirement plan with vested employer match
- Bonus opportunities
- Career advancement opportunities
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