Automotive Customer Advocate

7 days ago


Loveland, Colorado, United States Enthusiast Auto Holdings Full time

About Our Job

We are seeking an Automotive Customer Advocate to join our dynamic team. As an Automotive Customer Advocate, you will be responsible for providing exceptional customer service, managing phone calls, emails, and ensuring effective communication with customers.

Key Responsibilities

  • Customer Service: Serve our customers well by offering a best-in-class experience.
  • Phone Call Management: Answer and direct phone calls, chats, and emails in a professional and timely manner and offer exceptional service levels.
  • Order Status Updates: Check order statuses and provide updates to customers.
  • Order Entry: Enter orders for customers who prefer not to use our website.
  • Message Taking: Take detailed messages for customer service issues or technical support inquiries.
  • Team Support: Use communication and organization tools such as Slack and Gmail effectively to coordinate with the team and manage tasks.

Requirements

  • Market Knowledge: Enthusiasm and profound knowledge of the off-roading and overlanding marketplace, and enthusiast trends.
  • Customer Focus: A customer-oriented approach with the ability to handle stressful situations calmly and professionally.
  • Education: High school diploma or equivalent; further education or certification is a plus.
  • Experience: Proven work experience as a prior customer service agent, front office representative, or similar role.
  • Skills: Strong communication and interpersonal skills, proficiency in Microsoft or Google Office Suite, and ability to quickly learn new software, including Slack.
  • Organizational Skills: Excellent organizational skills with the ability to multitask.
  • Desire to Serve: Unrelenting desire to serve customers.
  • Technical Skills: Technical automotive repair/maintenance experience.
  • Communication: Excellent oral and written communication skills.
  • Phone Etiquette: Professional phone etiquette.
  • Teamwork: Ability to work in a team environment.

Salary and Benefits

  • Competitive Salary: $18.00-$20.00 per hour
  • Benefits: Competitive compensation package, including benefits and opportunities for growth and development.


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