Membership Engagement Expert
7 days ago
**Company Overview**
FS-ISAC is a leading non-profit organization dedicated to protecting the financial services sector from cyber threats. Our mission is to provide critical information and support to our members, enabling them to safeguard their infrastructure assets and confidential information.
**Job Description**
We are seeking a highly skilled Membership Engagement Expert to join our Member Success team. As the primary point of contact for existing FS-ISAC members, you will be responsible for maintaining and increasing engagement from these groups. This role requires strong interpersonal skills, attention to detail, and the ability to navigate complex membership requirements.
**Key Responsibilities:**
- Serve as the primary Account Manager for a group of assigned accounts
- Increase engagement of owned accounts through continuous evaluation of new ideas and strategies
- Collaborate with inter-department teams to execute standard processes for onboarding, engagement, and renewals
- Identify and intervene with At-Risk accounts
**Requirements:**
- Bachelor's degree or equivalent combination of education and experience
- Minimum of 4 years of relevant experience in customer/membership experience
- Experience in the association environment is highly desired
- Proficiency in Salesforce is highly desirable
**Estimated Salary:** $60,000 - $80,000 per year, based on location and experience
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