Chief Operations Director

7 days ago

Marquand, Missouri, United States Damien Center Full time
Job Title: Chief Operations Director

Description:

The Chief Operations Director is a key leadership position at Damien Center, responsible for overseeing the day-to-day administrative and operational functions of various programs and activities. This individual will ensure cross-functional effectiveness, cohesive operations across multiple buildings, and strategic program growth. Key responsibilities include patient experience, insurance enrollment, dental operations, case management, outreach activities, social enterprise management, and other programs. The Chief Operations Director will help eliminate inequality within the agency and to those we serve, adhering to state and federal accreditations and achieving goals established in the agency's comprehensive quality improvement plan. This role requires excellent business acumen, strategic thinking, interpersonal and relationship building skills, and a strong work ethic.

Responsibilities:

* Develops a strong vision and strategic direction with the President & CEO to maximize revenue, operations, and outcomes for both clinical and non-clinical programs.
* Maintains and improves cross-functional operations across multiple buildings, enhancing safety, technology, program implementation, and care to better service clients and patients.
* Ensures the integration of diversity, equity, and inclusion strategies across programs and operations, seeking advice and insights from diverse voices.
* Oversees the development and implementation of a new dental practice, including dentist, dental support staff, office management, and revenue generation.
* Develops strategies to maximize revenue from pharmacy sales, revenue cycle, 340B income, and other revenue sources directly associated with medical, dental, and pharmacy services.
* Oversees the patient/client intake process, retention in care, and ongoing case management for various specialized populations.
* Evaluates the effectiveness of business operations, including productivity and efficiency, and develops processes for improvement.
* Effectively establishes and meets outcomes for various clinical and non-clinical programs and completes process improvement strategies.
* Analyzes and interprets data and metrics to create reports for the board of directors and CEO that highlights trends and proposes enhancements.
* Leads the implementation of strategic goals and objectives, including the assessment for and implementation of specialty care opportunities.
* Oversees the creation and implementation of organizational policies and procedures to effectively achieve compliance with all regulatory agencies and accrediting bodies.
* Manages the budget and grant compliance for various programs.
* Evaluates market trends and identifies new business opportunities for programs across the agency in conjunction with the CEO.

Requirements:

* Five or more years of experience in a leadership role within the nonprofit sector, a Community Health Center, or similar experience.
* Knowledge in nonprofit leadership, clinic operations, pharmacy, 340B, or revenue cycle preferred.
* Bachelor's degree required and master's strongly preferred.
* Knowledge of HIV and STI infection and treatment preferred.
* Experience working with diverse populations, including individuals with HIV/AIDS preferred.
* Experience with Medicare/Medicaid and commercial insurance preferred.
* Bilingual in Spanish/English preferred.

Benefits:

* 150 hours of PTO in the first year followed by 195 hours per year moving forward.
* 12 paid holidays.
* Medical coverage options include a PPO plan or a HDHP.
* Dental & Vision plans.
* Health Saving Account or Flexible Spending Account.
* Dependent Care Flexible Spending Account.
* Employee Assistance Program.
* 403b Retirement Account with 5% matching and 100% vesting after 90 days.
* Life Insurance @ 2 times the annual salary.
* Voluntary Life Insurance Plan including spouse and child coverage options.
* Short- & Long-Term Disability Plans.
* Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges.
* Professional Development Opportunities.
* Tuition Assistance.
* Annual performance review that includes an annual performance-based salary increase.

Equal Employment Opportunity:

Damien Center is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Disclaimer:

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis.

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