Field Service Automation Specialist
4 weeks ago
Abbott Laboratories is seeking a highly skilled Field Service Automation Engineer to join our team. As a key member of our team, you will be responsible for providing technical support and customer experience to our clients.
Key Responsibilities:
- Implement and maintain the effectiveness of our quality system
- Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints
- Perform proactive service support activities to maintain system performance
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern
- Plan and prioritize customer visits and activities to do in each account
- Prepare, schedule, and execute training events with customers to improve customer self-sufficiency
- Coordinate order, delivery, and billing of products and/or services in assigned accounts
- Monitor inventory and replenish accordingly
- Responsible for Service Contract Sales at assigned accounts
- Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle
Requirements:
- Associates Degree or equivalent experience
- 2 years of relevant experience with instrumentation utilized in a laboratory environment
- 2 years of experience interfacing with customers
About Abbott Laboratories
Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.
Why Join Us?
At Abbott Laboratories, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to career development opportunities, free medical coverage, an excellent retirement savings plan, tuition reimbursement, and more.
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