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Site Administrator Technician

1 month ago

Anderson, Indiana, United States BCforward Full time
Job Title: Site Administrator Technician

BCforward is seeking a highly motivated Site Administrator Technician for an opportunity in Madison, IN. The successful candidate will provide technical and administrative support to all inmate telephone and inmate services solutions.

Key Responsibilities:
  • Maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions.
  • Ensure all equipment, designed and delivered by the manufacturer, meet the needs and qualifications of the prime contract between the client and the Department for the client.
  • Review recorded video visits and video messages for compliance with the Department's Visitation Policy.
  • Document the outcome of each review and identify any policy violations in the appropriate tracking tools.
  • Respond to state emails and voicemails accordingly.
  • Update offender information including transfers, restrictions, phone lists, and deactivate accounts, etc.
  • Conduct monthly preventative maintenance with Hardware & Inventory Support and change out phones/tablets that need repaired and/or replaced as needed.
  • Work with technical and administrative personnel to correct problems with communications equipment and user accounts.
  • Actively participate within cross-functional work team to ensure timely maintenance.
  • Solve offender phone or tablet problems/answer questions or concerns, including debit reports for both case managers and offenders.
  • Maintain and resolve open ticket issues for troubles - follow up on resolution to guarantee the issue is resolved before closing the ticket.
  • Assist in helping Internal Affair departments and other executive staff with retrieving information from the client system.
  • Participate in the orientation intake process for the new offenders arriving onsite on a weekly/monthly basis (site specific or as needed).
  • Attend and participate in the dorm/shelter rep meetings to answer questions concerning the offender telephone and tablet system, and procedures for the offender population on a weekly/monthly basis (site specific or as needed).
  • Arrange for Access and Gate releases for Service Technicians (or Site Administrator Technicians) to perform duties inside the facility and to bring in needed items and related tools.
  • Work with Hardware & Inventory Support to keep an up-to-date mapping of offender phones, tablets, and serial numbers in all facilities.
  • Assist ACA with meeting facility accreditation for the offender phone/tablet policy & procedure.
  • Provide coverage for other SAT duties when out via sick/vacation.
  • Complete 40 Hours of department in-house training and State required CBT's, annually.

BCforward offers a comprehensive benefits package including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.