Retail Service Specialist

1 week ago


Memphis, Tennessee, United States O'Reilly Auto Parts Full time
Job Summary

The Retail Service Specialist will play a key role in supporting the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
  • Ensure telephone is answered according to company policy.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges in an efficient and friendly manner.
  • Invoice merchandise, including core charges and warranties, before product leaves the store.
  • Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
  • Ensure team members are adhering to the posted work schedule and clocking in/out according to company policy.
  • Perform all store opening/closing duties, including day end procedures and securing the building.
Requirements
  • Strong communication skills.
  • Ability to obtain RSS Certification.
  • Desired: Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired).
About O'Reilly Auto Parts

O'Reilly Auto Parts is a leading auto parts retailer with a proven track record of growth and stability. We offer a competitive total compensation package, including competitive wages, paid time off, stock purchase plan, 401k with employer contributions, medical, dental, and vision insurance, and opportunities for career growth.

We are an equal opportunity employer and administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.



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