Technical Service Specialist

4 weeks ago


Fort Lauderdale, Florida, United States Dynex Technologies Full time
About Dynex Technologies

Dynex Technologies is a leading designer and manufacturer of fully automated ELISA microplate workstations, laboratory instruments, and associated consumables and accessories. Our team of experts includes design and service engineers, applications scientists, marketing specialists, and precision-manufacturing experts, all dedicated to innovation in product design and new application frontiers.

Job Summary

This role involves providing high-level on-site technical service and support to clients and customers. The successful candidate will be responsible for testing, diagnosing, repairing, and documenting services of all Dynex Technologies products at customer sites or at the factory depot.

Key Responsibilities
  • Test, diagnose, and repair Dynex products
  • Effectively communicate with customers to ensure complete satisfaction
  • Provide timely responses to customer inquiries and follow up on service calls
  • Communicate with Dispatch and Dynex personnel to report daily status, service ETA, and completed service call information
  • Maintain documentation for all ECNs, technical bulletins, and versions of hardware, firmware, and software for Dynex products
  • Complete service orders and customer surveys on-site and obtain customer signatures for all completed work
  • Complete service reports and expense reports within specified timeframes
Requirements
  • AS degree in electronic technology or equivalent
  • 3-5 years of experience in a related field
  • Ability to travel 60-99%
  • Proficiency in CRM/service software, Word, Excel, PowerPoint, and Outlook
Work Environment

This role involves working in field, main office, and laboratory conditions, with considerable travel required. The successful candidate must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards.

Equal Opportunity Employer

Dynex Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.



  • Fort Lauderdale, Florida, United States The Ware Group LLC Full time

    Job Title: Technical Support SpecialistAt The Ware Group LLC, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our sales support team, you will be responsible for providing technical guidance and support to our customers and employees.Key Responsibilities:Develop and implement technical sales support...


  • Fort Lauderdale, Florida, United States HID Global Full time

    Technical Support SpecialistThis role focuses on delivering exceptional technical support for HID Global's Mobile Access and Cloud-Based Access Control solutions. In this pivotal position, you will provide timely and effective resolutions for complex technical issues related to HID's cloud-based access control systems.Key Responsibilities:Serve as the...


  • Fort Lauderdale, Florida, United States Vitaver & Associates Full time

    Job Summary:As a Technical Support Specialist at Vitaver & Associates, you will provide first-level technical support to end-users via phone, email, or in-person walk-ups. You will diagnose and resolve hardware, software, and network issues promptly, and ensure timely resolution of reported issues and escalate problems as needed.Responsibilities: Provide...


  • Fort Lauderdale, Florida, United States TEKsystems Full time

    Job DescriptionAs a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers, responding to inquiries, and resolving technical issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chatResolve technical issues and escalate to senior team...


  • Fort Lauderdale, Florida, United States Chelsea Technologies Full time

    Job SummaryChelsea Technologies is seeking a highly skilled Senior Technical Support Specialist to join our team in Fort Lauderdale, FL. As a key member of our Service Desk team, you will provide exceptional Level 2 technical support to our clients, both remotely and on-site.Key Responsibilities:Provide top-notch technical support to clients via phone,...


  • Fort Lauderdale, Florida, United States Randstad Full time

    Randstad is a world leader in matching great people with great companies. This role is for a Customer Service Representative - Technical Support Specialist working ON-SITE, responsible for answering incoming calls and providing excellent customer service to a Multi-Client Group, following program guidelines and call center standards. Responsibilities:This...


  • Fort Lauderdale, Florida, United States Global Technical Talent Full time

    Job Title: Phlebotomist Patient Services Representative (PSR)At Global Technical Talent, we're seeking a skilled Medical Laboratory Specialist to join our team. As a Phlebotomist Patient Services Representative, you'll play a vital role in providing quality patient care by accurately drawing blood samples and creating a positive patient experience.Key...


  • Fort Lauderdale, Florida, United States ITrade STEM Full time

    ITRADE STEM is a leading organization in the technology, space, energy, and manufacturing sectors, dedicated to accelerating job growth and creating a prosperous future through strategic talent acquisition.We are seeking a motivated and results-driven Technical Sourcing Specialist to join our dynamic team in Fort Lauderdale. As a key member of our...


  • Fort Lauderdale, Florida, United States ACR Electronics Full time

    Job SummaryThe Technical Customer Support Agent plays a crucial role in providing technical assistance and administrative support to ensure the efficient support of our customers. This position involves troubleshooting technical issues, managing customer relationships, and providing assistance to end-users. The ideal candidate should possess a combination of...

  • Technical Specialist

    3 weeks ago


    Fort Lauderdale, Florida, United States Wärtsilä Full time

    Job SummaryWärtsilä is a world leader in marine technology, driving the industry's transformation towards a decarbonized and sustainable future. As a Technical Expert, you will play a crucial role in this journey.About the RoleAs a Technical Expert, you will be responsible for investigating quality issues on engine products, implementing corrective...


  • Fort Lauderdale, Florida, United States ACR Electronics Full time

    Job Summary:The Technical Customer Support Agent role is a crucial position that provides essential technical assistance and administrative support to ensure the efficient support of our customers.This position involves troubleshooting technical issues, managing customers, and providing assistance to end-users. The ideal candidate should possess a...


  • Fort Lauderdale, Florida, United States LAUNCH Technical Workforce Solutions Full time

    POSITION SUMMARYWe are seeking a highly skilled and motivated Data Analyst and Repair Management Specialist to support the Repair Management team and drive operational efficiency at LAUNCH Technical Workforce Solutions. The ideal candidate will have a strong background in data analysis, with a proven ability to lead process improvements and communicate...


  • Fort Lauderdale, Florida, United States TekRecruiter Full time

    At TekRecruiter, we are looking for a skilled Technical Talent Acquisition Manager to join our team. The ideal candidate will have a strong background in technical recruiting and be able to lead a team of junior/entry-level Talent Specialists/Sourcers.The Manager of Technology Talent Acquisition will learn, build, and lead a team of junior/entry-level Talent...


  • Fort Lauderdale, Florida, United States Computer Business Solutions Full time

    Job OverviewWe are seeking a skilled and customer-oriented Technical Support Specialist to join our team at Computer Business Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional technical support and assistance to our clients. Your primary role will be to troubleshoot and resolve various IT-related issues, ensuring...


  • Fort Lauderdale, Florida, United States UKG (Ultimate Kronos Group) Full time

    Job Title: Sr Technical Support TechnicianAt UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology.About the Role:We're seeking a highly skilled and experienced Technical Support Technician to join our Global Support team. As a key member of our team, you'll be responsible for delivering...


  • Fort Lauderdale, Florida, United States The Hertz Corporation Full time

    Maintenance Support Specialist RoleThe Maintenance Support Specialist plays a vital role in the Division CBO, providing service and resolving computer-based and/or phone requests. This individual will assist the field in verifying preventative maintenance requests that are in need, collaborating with Customer Service to ensure seamless support.Key...


  • Fort Lauderdale, Florida, United States Aerotek Full time

    **Job Title: Field Service Specialist****Job Description**We are seeking a skilled Field Service Specialist to join our team at Aerotek. As a Field Service Specialist, you will be responsible for troubleshooting, performing, suggesting, and expediting service requests and duties as assigned to achieve superior customer satisfaction.Key...


  • Fort Lauderdale, Florida, United States Charter Schools USA Full time

    IT Support Specialist: Innovation and Excellence in EducationJoin a dynamic team at Charter Schools USA, a leading education management company, as an IT Support Specialist. This exciting opportunity allows you to leverage your technical expertise to drive innovation and excellence in education.Job SummaryWe are seeking a highly skilled and motivated IT...


  • Fort Lauderdale, Florida, United States Maverc Technologies Full time

    Job Title: Cybersecurity Support SpecialistMaverc Technologies is seeking a highly motivated and experienced Cybersecurity Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our customers, ensuring the smooth operation of our cybersecurity and IT services.Key...

  • Technical Director

    4 weeks ago


    Fort Lauderdale, Florida, United States Saxon Global Full time

    Job Title: Technical DirectorAbout the Role:We are seeking a highly skilled Technical Director to lead our team in the development of complex software solutions. As a Technical Director, you will be responsible for designing and delivering comprehensive end-to-end solutions with overall accountability for the technical design and delivery of the System...