Senior UX Researcher, Experience Strategist

1 week ago


La Huerta, New Mexico, United States Zillow Full time

Zillow is reimagining real estate to make it easier for people to unlock life's next chapter. As a Senior UX Researcher at Zillow, you will play a critical role in helping us achieve this vision.

The Experience Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all contribute significantly to the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We're a tight-knit, fun-loving, and upbeat group that shares a common goal: making everything a little better than we found it.

About the Role

As a senior UX researcher on our Home Loans user research team, you'll drive research and design strategy to craft phenomenal customer experiences. You'll provide our data-hungry team with meaningful customer insights and work closely with designers to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

  • Apply qualitative and quantitative research methods to investigate and tackle ambitious customer problems.
  • Synthesize and frame customer needs to guide product strategy and innovation.
  • Advocate for customer needs throughout the design process and ensure they align with business initiatives.
  • Work closely with marketers, designers, product managers, and engineers.
  • Propose, test, and evaluate ideas that improve Zillow customer experiences.
  • Lead research activities like user interviews, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, and usability testing.
  • Measure the success of products and how they improve customer experiences.
  • Presentation of research insights and regular engagement with partners.

This role offers an estimated salary of approximately $140,000 per year, based on national averages for a senior UX researcher in Mexico City. In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.

We value strong communication and collaboration skills, 5-7 years of experience as a user researcher or similar role conducting primary research with consumers and/or in B2B settings, and expertise in working with diverse, cross-functional product teams. If you have transferable skills or related experiences, we encourage you to apply. At Zillow, we strive to create a workplace that is supportive and inclusive, where employees can do their best work and live a flexible, well-balanced life.



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