Executive Director of Operations

3 weeks ago


Scottsdale, Arizona, United States the now corporation Full time

We are seeking a dynamic leader to join our team as a General Manager. As the head of our Scottsdale/Phoenix location, you will play a crucial role in shaping the future of our brand while upholding our core values: LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, and AUTHENTICITY ALWAYS.

Your primary responsibility will be to lead the Experience Guide, Massage Therapist, and leadership teams while ensuring seamless operations, top-notch guest experience, and profitable business practices.

Why Work with Us?
  • Competitive salary + generous bonus potential
  • Opportunities for annual raises
  • Health benefits including vision & dental
  • Paid time-off
  • Monthly cell phone stipend
  • Complimentary monthly massage
  • Career growth opportunities
  • Aesthetically inspiring work environment
  • Team member discounts
  • A positive, empathetic, and supportive team and company
  • Off-site team building
Responsibilities:
  • Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist
  • Performance management (document and delivery) and maintaining positive relationships within the team
  • Resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths
  • Mentor and coach team members to excel in their roles and achieve their goals
  • Efficiently managing payroll and scheduling demands in a timely manner
  • Build and maintain team schedules to maximize productivity and efficiency
  • Financial acumen is essential for adhering to and monitoring budgets and driving sales
  • Perform accounting duties, such as recording daily cash flow, managing payroll, and executing inventory
  • Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws)
  • Plan and overseeing promotions and collaborations with local businesses to enhance our brand presence
  • Next-level guest experience, addressing online reviews, and community engagement

We are an equal-opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and encourage those who share our values to apply.



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