Commercial Loan Servicing Professional

3 weeks ago

Durham, North Carolina, United States Self-Help Full time
Our Mission: At Self-Help, we're committed to creating economic opportunity for traditionally underserved communities. We're dedicated to providing fair and affordable loans, working with partners to demand that lawmakers change unjust policies, and ensuring that all communities have the basic infrastructure they need to thrive.

Job Summary: We're seeking a Commercial Loan Servicing Specialist to support our team in performing routine servicing functions, including responding to borrower requests, processing payments, preparing reports, and responding to member and internal staff inquiries. This role requires strong customer service skills, attention to detail, and the ability to work effectively with colleagues.

Key Responsibilities:
  • Assist with processing of loan servicing transactions, including posting loan payments, processing payoffs, developing payoff letters, and updating information in the loan servicing systems.
  • Investigate and resolve issues related to loan servicing, insurance requirements, billing, and payments, escalating more complex issues for assistance in resolution.
  • Complete and distribute monthly and annual reporting, including HMDA/Multi Family, FHLB, and external participations.
  • Produce and distribute year-end interest statements and 1098 statements, research IRS TIN Errors.
  • Assist with monitoring required insurance and update information in the servicing system.
  • Review newly closed loans and modified loans to ensure system set up and data integrity.
  • Support collateral management, ensuring data integrity across systems.
  • Prepare and record partial releases of real property.
  • Review required reserve accounts to ensure compliance with loan documentation.
  • Support covenant monitoring and management.
  • Create monthly billing statements accurately and within the appropriate timeframes.
  • Process borrower insurance claims.
  • Support ACH batch release and processing, as needed.
  • Complete all required compliance and regulatory training.
  • Provide a high level of support to borrowers, internal colleagues, and external servicing partners in a professional, highly responsive, and accurate manner.
  • Assist borrowers in resolving servicing issues, escalating complex issues to a senior team member, as needed.
  • Commitment to a high quality of data integrity and accuracy and meeting required deadlines.
  • Serve as a backup to Servicing team members, as needed.
Requirements:
  • Bachelor's degree or equivalent related experience and minimum 2 years' experience in Commercial banking or loan servicing.
  • Strong commitment to our mission - creating economic opportunity for traditionally underserved communities.
  • Preference for working in organizations that prioritize teamwork and collaboration.
  • Ability to work effectively with colleagues whether working in the office or remotely.
  • High level of customer service skills with demonstrated focus on responsiveness, accuracy, and professionalism with borrowers, internal, and external partners.
  • Strong knowledge of commercial lending, loan documentation, and banking systems.
  • Understanding of UCC filing, wire transactions, lien terminations, and ACH processing preferred.
  • Understanding of accounting principles, transaction balancing, and debits/credits.
  • Experience with deposit accounts and covenant compliance.
  • Strong technical aptitude including proficiency with Word, Excel, and Access and the ability to quickly learn and utilize Loan Servicing systems.
  • Ability to generate and distribute detailed and reliable reports consistently and with accuracy.
  • Keen attention to detail, strong detail orientation; ability to follow through to resolution ability to demonstrate accuracy and thoroughness.
  • Strong written and oral communication skills.
  • Fluency in Spanish preferred.

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