Operations Team Lead

7 days ago


Miami, Florida, United States Wells Fargo Bank Full time

We are seeking a highly skilled Operations Team Lead to join our Branch Banking team at Wells Fargo. As an Operations Team Lead, you will play a critical role in supporting customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

Key responsibilities of this role include:

  • Completing operational activities while minimizing risks under established policies
  • Resolving issues related to daily operations of the teller line, under direction of regional banking management
  • Supporting customers and employees in resolving or escalating concerns or complaints
  • Receiving guidance from managers and exercising judgment within defined policies and procedures
  • Providing excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions

To be successful in this role, you will need:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of work experience, training, military experience, education
  • Able to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

This is a great opportunity to join our team and make a real difference in the lives of our customers. We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as comprehensive benefits and opportunities for growth and development.



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