Server Engineer

1 day ago


Queens, New York, United States JetBlue Airways Corporation Full time
Job Summary

We are seeking a highly skilled Server Engineer to join our team at JetBlue Airways Corporation. As a key member of our IT department, you will be responsible for maintaining and supporting our Windows Server, Azure, and applications environment.

Key Responsibilities
  • Monitor and troubleshoot desktop and server-based applications on a local and remote level throughout the enterprise.
  • Perform routine health checks against our Citrix computing environment.
  • Monitor the environment using tools Sumo Logic and AppDynamics dashboards.
  • Provide timely escalation for issues based on predefined levels for mission-critical applications.
  • Own and drive proper resolution of incidents via the Incident Management process.
  • Partner with other IT teams and business partners as needed.
Requirements
  • Associate's Degree in an IT-related discipline or equivalent experience.
  • Two years of experience in a 24/7 Network Operations Center (NOC).
  • Two years of experience using tools Sumo Logic and AppDynamics.
  • Excellent time management skills and flexibility with schedule.
  • Prior support and/or call center experience.
Preferred Qualifications
  • Bachelor's Degree in Information Technology or Computer Science.
  • Four years of experience in a 24/7 NOC.
  • Four years' experience using monitoring tools Sumo Logic and AppDynamics.
  • Leadership skills to effectively communicate and lead a team of engineers.
Work Environment

This role is 100% on-site and requires regular attendance and punctuality. The base pay range for this position is between $100,000.00 and $128,600.00 per year.



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