Administrative Supervisor
1 month ago
Job Summary: We are seeking an experienced Administrative Supervisor to join our team at UCLA Health. As a key member of our administrative staff, you will provide direct support to our staff, physicians, and patients, ensuring seamless operations and exceptional patient care.
Key Responsibilities:
- Supervise a team of administrative assistants and leads, providing guidance and support to ensure successful team performance.
- Act as a backup to the practice manager, troubleshooting and resolving clinical operation issues in a timely and effective manner.
- Assist with the selection and oversight of administrative staff members, ensuring they have the necessary skills and training to excel in their roles.
- Provide support to leads and administrative assistants in other oncology community practices, promoting collaboration and best practices.
- Assist with troubleshooting, resolving clinical operations issues, arranging practice coverage, and facilitating communication with referring physicians.
- Refer patients to appropriate resources and provide follow-up through telephone and EPIC/Care Connect.
Requirements:
- Strong analytical and problem-solving skills, with the ability to define objectives, identify patterns, and formulate conclusions.
- Excellent communication and interpersonal skills, with the ability to interact diplomatically and sympathetically with patients and staff.
- Ability to make independent judgments and evaluate complex issues, with a focus on administrative and clinical operations.
- Strong administrative skills, with the ability to resolve complex issues and implement long-range plans.
- Ability to work independently and follow through on assignments with minimal direction, while prioritizing tasks and managing a heavy workload.
- Strong writing and editing skills, with the ability to produce grammatically correct letters, reports, memos, and minutes.
- Ability to speak to individuals using appropriate grammar and vocabulary, with a working knowledge of medical oncology terminology.
Preferred Qualifications:
- Ability to speak persuasively to individuals and groups, with a focus on effective communication and patient engagement.
- Strong computer skills, with proficiency in Microsoft Word, Excel, and Outlook, as well as CareConnect.
- Previous supervisory experience, with a focus on team building and leadership.
About UCLA Health: UCLA Health is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, without regard to race, sex, sexual orientation, gender identity, religion, national origin, or disabilities.
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