Operations Administrator

Job Summary

We are seeking a highly organized and detail-oriented Operations Administrator to join our team at FedEx. In this role, you will provide clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls.

Key Responsibilities

• Provide clerical support to various management and operational functions
• Review, research, and/or enter data in various systems to support respective functional area
• Compile data and provide various regular and adhoc reports to management for review and determination
• Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues
• Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Responsibilities

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Requirements

• High School Diploma or GED required
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Preferred Qualifications

Pay Transparency: Pay rate is $16.20 up to $26.15/hr. Job level and salary determination commensurate with candidate experience. This position offers a generous benefits package that includes: Medical, Dental, Vision, 401k w/ company match, vacation, holiday pay, disability benefits, life insurance, parental leave and tuition reimbursement.