Customer Service Associate

4 days ago


Defiance, Ohio, United States Walmart Full time
About the Role

We are seeking a highly skilled Customer Service Associate to join our Front End Team as a Team Lead. This is a full-time opportunity that requires excellent communication and problem-solving skills.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for every customer interaction.
  • Leverage your expertise to resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with team members to maintain a clean and organized store environment, adhering to Walmart's high standards.
  • Process returns, refunds, and financial transactions efficiently and accurately.
  • Maintain up-to-date knowledge of company policies, procedures, and products to provide informed assistance to customers.
Benefits

As a valued member of our team, you can expect:

  • A competitive hourly wage between $19-$31 per hour.
  • Annual or quarterly performance incentives.
  • Premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
  • Eligibility for benefits such as medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including parental leave, family care leave, bereavement, jury duty, and voting.
Requirements

To succeed in this role, you should possess:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • The ability to work effectively in a fast-paced environment.
  • A high school diploma or equivalent.
Estimated Salary Range

$20.55 - $33.50 per hour (based on location and experience).



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