Key Account Manager for Wholesale Coffee Partnerships

6 days ago

San Anselmo, California, United States HQ - Equator Coffees Full time
About the Role

We are seeking a highly skilled Key Account Manager to join our Wholesale Team at Equator Coffees, HQ in California. This is a full-time position with a competitive salary and excellent benefits package.

Job Summary

The Key Account Manager will be responsible for driving growth and maintaining excellence across our wholesale partnerships. This role involves supporting new business development, key account management, cross-functional collaboration, and innovation while aligning partner coffee programs with our vision and quality standards.

Key Responsibilities
  • Deliver coffee education and training to partners, ensuring consistency with Specialty Coffee Association (SCA) standards.
  • Conduct site inspections, equipment calibration, and performance reviews to maintain quality and brand representation.
  • Train partners in cleaning, maintenance, and operational best practices for coffee equipment.
  • Evaluate and identify opportunities for growth within existing partnerships.
  • Lead regular business reviews with partners to assess performance and drive improvements.
New Business Development
  • Onboard new wholesale accounts through proactive engagement with inquiries and referrals.
  • Identify and pursue growth opportunities within existing partner portfolios (e.g., additional venues, new locations).
  • Establish strategic partnerships with a focus on multi-location and national-scale opportunities across channels including Higher Education, Business & Industry, Hospitality, and Food Service.
  • Develop and present customized proposals, including equipment recommendations and bar flow.
Cross-Functional Collaboration
  • Partner with internal teams, including Roastery, Production, Finance, Customer Service, and Marketing, to meet partner needs, ie Roastery Tours, Brand Immersions, and Customized Menu Planning.
  • Provide critical support to the Service Department to ensure seamless operations for wholesale partners.
  • Collaborate with the Marketing team to develop and execute campaigns, social media initiatives, and promotional events that enhance partner engagement and drive visibility for both Equator and its wholesale partners.
Innovation and Industry Leadership
  • Represent Equator at regional and national coffee industry events.
  • Build and maintain relationships with equipment manufacturers, industry leaders, and innovation partners.
  • Monitor trends and shifts within target sectors to keep Equator ahead of industry developments.
Qualifications and Requirements
  • Education: Bachelor's degree in business, marketing, or a related field (preferred but not required).
  • 5+ years of experience in barista training, coffee program management, or related roles.
  • 3+ years in wholesale support, field sales, or account management.
  • Strong knowledge of coffee equipment, including troubleshooting and maintenance.
  • Excellent written and verbal communication skills.
  • High self-motivation and strong initiative for independent work.
  • Proficiency in Microsoft Office and CRM platforms.
  • Valid California Driver's License with a clean driving record and reliable personal vehicle.
  • Willingness to travel nationally up to 50%.
  • A genuine passion for coffee and coffee preparation is essential.
Benefits
  • Competitive wage ($60,000 - $80,000 per year)
  • Commuter Benefits - pre-tax parking and transit
  • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee
  • Free mental health app subscription
  • Employee discount on merchandise, coffee gear, and at Equator cafes
  • Continuing coffee education classes
  • Free coffee
  • Paid Time Off for voting on Election Day
Additional Information

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.

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