Section Supervisor

7 days ago

Brooklyn, New York, United States New York City, NY Full time

About the Role:

We are seeking a highly skilled Section Supervisor to join our team in New York City. This is a fantastic opportunity for an experienced administrative professional to lead and coordinate with Medicaid agents, while ensuring excellent customer service.

Job Summary:

The successful candidate will be responsible for coordinating and disseminating work to Team Supervisors of Medicaid Agents, determining staffing needs, assessing unit performance, and acting as a liaison to Medicaid Offices. Additionally, they will train staff in their duties, review HRA policies, and prepare supervisory reports.

Key Responsibilities:

  • Coordinate and disseminate work to Team Supervisors of Medicaid Agents
  • Determine the appropriate level of staffing needed for each unit and assesses the unit's ability to handle, timely, the kind and volume of telephone inquiries
  • Act as a liaison to the Medicaid Offices and links caseworkers to Medicaid agents who can assist with client concerns, Intranet Quorum (IQ) escalations, and the interpretation of foreign languages spoken by clients
  • Train unit supervision and staff in the performance of their duties and provides updates to HRA/unit policies and procedures
  • Review HRA policies, guidelines, and program data to ensure that the appropriate and correct response is given to each inquiry
  • Monitor the performance of staff to ensure that the guidelines for PAA I are adhered to
  • Prepare supervisory reports by reviewing logs, PC-generated data, and conferring with subordinates
  • Attend OCS staff meetings and provides information which will assist in the development strategies for intervention with other agencies, organizations, clients, and the community at large
  • Monitor subordinates' time and leave to ensure adherence to agency code of conduct, dress code, and the time and leave procedures
  • Maintain logs, manual, and PC-based files, required to track inquiries and responses
  • Monitor the performance of Team Supervisors and completes performance evaluations

Requirements:

  • A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty
  • An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above
  • A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described above
  • Education and/or experience equivalent to the above. However, all candidates must possess the one year of administrative or supervisory experience as described above

Salary: The estimated salary for this role is around $75,000-$85,000 per year, based on the location and industry standards.

Benefits:

  • New York City residency is generally required within 90 days of appointment
  • City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County
  • The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment

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