Lead Operations Manager
5 days ago
We are seeking a highly skilled and experienced Operations Lead to join our team at Brightline in South Florida. As a critical member of the Station Operations team, you will be responsible for overseeing the daily operations of the station, ensuring a smooth and efficient travel experience for our guests.
This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service. You will work closely with the Rail Operations and Security teams to ensure that all aspects of the business within the station are running smoothly.
The ideal candidate will have 2 or more years of operational experience in a hospitality operation, with a proven track record of ensuring policies and procedures are closely followed. They will also possess sound judgment, thinking and acting independently, and express clear and effective verbal communication skills to interact with guests and other teammates.
Key Responsibilities:
- Oversee the last remaining arrival and departure for the day, ensuring a seamless transition between shifts.
- Conduct final inspections using the Measure Up program to grade performances and identify areas for improvement.
- Work alongside the security team to respond to any emergencies that may arise during the overnight shift.
- Take inventory of supplies and restock as needed to ensure efficient operations.
- Ensure that all food is properly rotated based on date of expiration to minimize spoilage and waste.
- Confirm that all closing duties have been completed for each department.
- Spot check and oversee overnight cleaning crew to ensure that all areas are being managed.
- Set up lounges with early morning offerings in anticipation of guest arrivals.
Qualifications:
- 2 or more years of operational experience in a hospitality operation.
- Natural people person, comfortable with guest service, retail, food, and beverage sales.
- Ability to stand, walk, bend, stoop, push, pull, reach, and be on feet for hours on end.
- Sound judgment, thinking and acting independently, expressing clear and effective verbal communication skills.
- 1-2 years' experience with ensuring policies and procedures are closely followed.
- Minimum age of 18 years old.
- Demonstrated reliability, punctuality, and dependability.
About Us:
Brightline is a new business model that prides itself on being agile and evolving. We offer a competitive compensation and benefits package, as well as the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.
Salary:$55,000-$65,000 per year, depending on experience.
Location:South Florida, USA.
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