Service Operations Manager
6 days ago
About the Role:
A&J Refrigeration seeks an experienced Service Operations Manager to lead our HVAC service team and drive business growth. This role is responsible for overseeing daily operations, sales, customer service, and safety initiatives.
Key Responsibilities:- Operational Leadership: Supervise and manage a team of service technicians, ensuring efficient job execution, and meeting quality standards.
- Customer Focus: Foster strong relationships with customers, responding to their needs, and delivering exceptional service experiences.
- Sales and Growth: Identify opportunities to increase sales, expand services, and improve revenue streams.
- Safety and Compliance: Maintain a safe working environment, adhering to industry regulations, and ensuring compliance with company policies.
- Performance Management: Analyze team performance, set goals, and implement strategies to improve productivity and efficiency.
- Education: High school diploma or equivalent; two-year technical degree or bachelor's degree in a related field preferred.
- Experience: Five plus years of experience in HVAC service management, including leadership roles.
- Certifications: EPA Universal Certification and valid driver's license required.
- Skills: Excellent communication, problem-solving, and conflict resolution skills; ability to generate ideas and create processes to grow the service department.
Salary Range: $70,000 - $90,000 per year, depending on experience.
This is a full-time position offering a competitive salary, benefits package, and opportunities for professional growth and development.
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