Retail Team Lead

5 days ago

Canton, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and experienced Retail Team Lead to join our team at Trinity Health. As a key member of our retail operations team, you will be responsible for coordinating and leading the daily work assignments of department employees, identifying opportunities for improvement, and communicating with the supervisor to drive results.

Key Responsibilities
  • Assist the department supervisor with coordination of daily work assignments and lead the team to achieve goals and objectives.
  • Identify opportunities for improvement and communicate with the supervisor to implement changes.
  • Act as a resource person and role model for employees, providing guidance and support to ensure excellent customer service and adherence to policies and procedures.
  • Evaluate work processes and make recommendations for improvements, measuring changes and assessing impact to the workflow.
  • Responsible for staff schedules, completing Kronos in the absence of the supervisor, and planning work priorities and coordinating daily work activities of the department.
  • Provide ongoing review of policies and procedures and ensure compliance with all departmental, system, and regulatory agency requirements.
  • Knowledgeable in the content of SJMHS safety/emergency procedures and monitor staff compliance with same.
  • Provide accurate and timely performance feedback to team members and assist the supervisor in identifying training and educational needs of the team.
  • Maintain personal competency by attending and participating in seminars and training sessions.
  • Encourage and foster team empowerment in work activities, soliciting input and feedback from team members.
  • Coordinate and assign work according to the levels of talents and skills required.
  • Serve as problem-solver and resource for the work team, keeping the supervisor apprised of issues.
  • Assure continued competencies of team members related to annual departmental or system requirements, or due to change in workflow, system enhancements, and/or other environmental factors.
  • Provide input to supervisor for staff evaluations or performance issues.
  • Provide an ongoing review of departmental policies and procedures, reporting needed revision to the supervisor.
  • Gather data to measure team effectiveness and productivity, preparing necessary reports or summaries of team activities.
  • Demonstrate knowledge and skills to effectively interact with systems utilized by the department.
  • Responsible for effectively communicating with team members.
  • Promote tidiness and organization of team's work area(s), coordinating acquisition and maintenance of necessary supplies and equipment operation.
  • Promote excellent customer services skills at all times.
  • Perform ad hoc projects and other duties as assigned by the supervisor.
  • Maintain good rapport and cooperative relationships, approaching conflict and/or stressful situation in a constructive manner.
  • Maintain the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital.
  • Assume responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Requirements
  • Requires a high school diploma or GED equivalent preferred.
  • Two to three year(s) related experience.
  • Three to six months' previous experience with computers.
Why This Position
  • Full benefits package, including medical, dental, vision, paid time off, retirement savings plan, tuition reimbursement, life insurance, and short/long term disability.
  • Opportunity for growth and advancement throughout Trinity Health in 22 different states.
  • Free close proximity parking.

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