Healthcare Customer Service Representative

1 week ago


Bloomington, United States Community Health Systems, Inc. Full time

We are seeking a reliable and experienced Call Center Associate to join our team in providing high-quality patient service support.

The ideal candidate will be the liaison between our patients and clinics, delivering initial service support for inbound/outbound calls, scheduling appointments, ensuring accurate patient data, and addressing patient inquiries with a patient-centric approach.

  • Schedule appointments and make reminder calls to patients, enhancing patient engagement and satisfaction.
  • Provide information, respond to questions, and offer assistance to patients, promoting a positive impression of our organization.
  • Collect and enter accurate demographic information into our system, maintaining up-to-date patient records.
  • Act as a liaison, directing calls to other departments as needed, ensuring seamless communication and support.
About the Role

This position requires strong communication skills, the ability to handle confidential information, and a willingness to work in a fast-paced call center environment.

  • Able to effectively communicate on the telephone and interact with diverse populations.
  • Ability to handle sensitive information with discretion and maintain confidentiality.
  • Relate to individuals from various backgrounds, fostering empathy and understanding.
  • Manage multiple tasks efficiently, prioritizing responsibilities and meeting deadlines.
Requirements

To succeed in this role, candidates should possess:

  • High School diploma or equivalent required; Associate's degree or related healthcare certification preferred.
  • At least one year of experience in customer service or a related clinical environment, with knowledge of medical terminology.
  • Bilingual Spanish language proficiency is highly desired.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $40,000 - $60,000 annually, based on experience.
  • A dynamic work environment that values teamwork, growth, and patient-centered care.
  • Opportunities for professional development and advancement within our organization.


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