Account Representative

2 weeks ago


Elmwood Park, Illinois, United States Domenico Polo - State Farm Agency Intern Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Account Representative - State Farm Agent Team Member. As a key member of our office, you will play a vital role in growing our business through meaningful client relationships and acting as a liaison between customer needs and State Farm departments.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with existing customers to ensure their needs are met and exceeded.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide Exceptional Customer Service
    • Deliver prompt, accurate, and friendly customer service to ensure customer satisfaction.
    • Communicate effectively with customers to understand their needs and provide solutions.
  • Promote Successful Customer Relations
    • Identify opportunities to upsell and cross-sell products and services to customers.
    • Develop and implement strategies to improve customer retention and loyalty.
Requirements
  • Experience and Skills
    • 1-2 years of experience in sales, customer service, or a related field.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and meet deadlines.
  • Education and Certifications
    • High school diploma or equivalent required.
    • Insurance industry certifications a plus.
What We Offer
  • Competitive Compensation and Benefits
    • Competitive salary and bonus structure.
    • Comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for Advancement
    • Opportunities for career growth and advancement within the company.
    • Training and development programs to help you succeed.


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