City of Atlanta Georgia Operations Coordinator

7 days ago


Atlanta, Georgia, United States City of Atlanta Georgia Full time
Job Description

We are seeking a highly skilled and detail-oriented Operations Coordinator to join our team at the City of Atlanta Georgia. In this role, you will be responsible for receiving, entering, researching, responding to, and tracking citizen inquiries and complaints related to city services.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively resolve complex or difficult issues in a timely manner. You will also assist customers through all communication channels, providing exceptional customer service and ensuring that their needs are met.

This is a great opportunity to work with a dynamic team and contribute to the success of our organization. If you are a motivated and organized individual who is passionate about delivering excellent results, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Receive, enter, research, respond to, and track citizen inquiries and complaints related to city services.
  • Resolve complex or difficult issues in a timely manner.
  • Assist customers through all communication channels, including in-person, telephone, email, and written correspondence.
Requirements:
  • Bachelor's degree in a relevant field such as business administration, public administration, or a related field.
  • Minimum 2 years of experience in a customer-facing role, preferably in local government.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Salary and Benefits:

The salary for this position is estimated to be around $63,000 per year, based on national averages and industry standards. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us:

The City of Atlanta Georgia is a vibrant and diverse community that is committed to providing exceptional service to its citizens. We are a dynamic and innovative organization that values teamwork, creativity, and excellence in all aspects of our operations.



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