Facility Navigator

7 days ago


New York, New York, United States NYC Health Hospitals Full time
About the Role
This Facility Navigator position offers an exciting opportunity to work in a fast-paced environment where no two days are the same. As a key member of our team, you will be responsible for navigating patients and their families through our facility, ensuring seamless communication and access to essential services.

The successful candidate will possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. We offer a competitive salary of $50,500 per year, along with a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

Key Responsibilities:
• Locate patients and provide information on physician names and contact numbers
• Assist with processing visitor passes and ensuring accurate visitation access
• Collaborate with Patient Relations to address concerns and complaints
• Maintain patient confidentiality and adhere to HIPAA guidelines
• Model and embody ICARE values in all interactions

Requirements:
High school diploma or equivalent required; 6 months of full-time clerical experience or customer service experience preferred.

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