Healthcare Advocate

3 weeks ago

St Louis, Missouri, United States UnitedHealth Group Full time
Job Summary

As a member of the After Hours Call Center Team at UnitedHealth Group, you will play a critical role in handling provider and facility requests for higher levels of care and member crisis calls. This position requires the ability to work nights, overnights, weekends, and holidays, with the flexibility to work remotely for those located in Missouri.

Key Responsibilities

• Field inbound calls in a queue from members and providers for the purpose of assessment and triage
• Focus on initial inpatient admission for psychiatric and chemical dependency patients
• Manage inpatient mental health cases throughout the entire treatment plan
• Identify ways to add value to treatment plans and consult with facility staff

What We Offer

UnitedHealth Group is committed to providing a comprehensive benefits package, including competitive base pay, performance rewards, and a management team dedicated to your success. You will also have access to Paid Time Off, 8 Paid Holidays, and 1 Floating Holiday, as well as medical, dental, and vision insurance, and a 401(k) Savings Plan.

Requirements

• Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling, or an RN with 2+ years of experience in behavioral health
• Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN
• 2+ years of post-master's or RN experience in a related mental health environment
• Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams)
• Dedicated, distraction-free workspace and access to install secure high-speed internet via cable/DSL/fiber at home
• Ability to work evenings, overnights, weekends, and holidays per your assigned schedule
• Behavioral health utilization management experience
• Dual diagnosis experience with mental health and substance abuse
• Experience determining levels of care for behavioral health services

About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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