Customer Service Ambassador

4 weeks ago


West Chicago, Illinois, United States Planet Fitness Full time
About Us

At Planet Fitness, we're passionate about creating a judgement-free zone where everyone can feel comfortable and motivated to reach their fitness goals. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and helping our members achieve their wellness objectives.

Responsibilities
  • Provide top-notch customer service to Planet Fitness members, prospective members, and guests, ensuring a superior member experience.
  • Answer phone calls in a friendly manner and assist callers with various questions and concerns.
  • Check in members, provide tours of the club, and sign up new members, while logging amenities and communicating updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct regular cleaning of the facility, bathrooms, equipment, front desk area, and amenities.
Requirements
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Ability to stand and walk continuously during shifts.
  • Ability to talk to members and potential members in person and on the phone during shifts.
  • Ability to lift 45 pounds.
  • Satisfactory background check.
What We Offer
  • Competitive hourly rate of $15.00.
  • Medical, dental, and vision insurance benefits (full-time positions only).
  • Employee referral bonus program.
  • Free Black Card membership.
  • 401(k) with generous employer match.
  • Profit-sharing program.
  • Employee assistance program (EAP).
Join Our Team

As a member of our team, you'll be part of a dynamic and growing company that values diversity, inclusivity, and employee growth. We're committed to creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. If you're passionate about delivering exceptional customer experiences and helping others achieve their wellness goals, we'd love to hear from you



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