Client Relationship Manager

5 days ago


Solana Beach, California, United States Eastridge Workforce Solutions Full time
Job Summary

We are seeking a highly skilled Client Relationship Manager to provide exceptional support to our customer accounts, ensuring timely product delivery and the highest level of customer satisfaction.

About Us

Eastridge Workforce Solutions is a leader in workforce management solutions, dedicated to connecting talented professionals with meaningful career opportunities. Our team is passionate about delivering excellence to our customers.

Responsibilities
  • Manage client accounts by accepting, verifying, and confirming orders.
  • Serve as the primary liaison for client orders, deliveries, and critical issues, maintaining strong client relationships through regular communication.
  • Collaborate with Sales and Inside Sales teams to process new product orders promptly.
  • Support inventory control by analyzing client forecasts to ensure on-time delivery.
  • Handle VMI (Vendor-Managed Inventory) accounts, including processing hub receipts, monitoring inventory levels, and replenishing stock based on client needs.
  • Work with the Planning department to expedite orders and meet client requirements, preventing delivery delays.
  • Monitor electronic orders (EDI) and manage web-based client systems.
  • Coordinate with internal departments to resolve account-related issues.
  • Process and track RMAs, debit memos, and credit memos, ensuring timely resolution.
Requirements
  • Expertise in material planning, inventory management, and supplier-owned inventory processes.
  • Understanding of order management and sales concepts.
  • Proficiency in software such as Oasis (MRP), Microsoft Word, and Excel.
  • Exceptional attention to detail and the ability to manage multiple tasks simultaneously.
  • Strong interpersonal and communication skills with a professional demeanor.
  • Excellent business writing skills.
  • Ability to work independently with minimal supervision.
What We Offer
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan

Estimated Salary: $60,000 - $80,000 per year. Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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