Customer Service Representative

1 day ago


Wilsonville, Oregon, United States Wolfers Home Services Full time
Transform Your Career at Wolfers Home Services

A five-star place to work, we strive to ensure our employees are taken care of. We offer stability and opportunities for growth.

Earn an estimated $20-$25/hour to start, with a biweekly pay schedule every other Friday. Enjoy 75% paid medical premiums, including dental and vision, for you, and 50% for your family. Take advantage of a company-matched 401K and paid time off.

The Big Task:

This position greets incoming callers and processes appointments for our business. You will convey information accurately to external and internal customers, utilizing scripts and other internal sources to secure appointments for our technicians.

Responsibilities:
  • All calls answered with urgency in a professional manner.
  • Call handling and meeting customer needs consistently followed.
  • Meet the call center goal for opportunity expectations in respect to setting appointments.
  • Existing tools, scripts, and systems used consistently to book appointments.
  • Department procedures followed routinely to ensure consistently high sales.
  • Logging into systems in a timely manner.
  • Makes follow-up calls to customers for satisfaction of service performed by technicians.
  • Check invoices to ensure technician input proper payment and information in each order for accounting.
Additional Benefits Include:
  • Ongoing technical and sales development training from the best in the business.
  • Professional respect and a great team environment.
Requirements:
  • Willingness to work Monday-Friday, 7:30am-4:00pm.
  • High school diploma or equivalent GED required.
  • 1 year assisting customers in a call center or customer service environment preferred.
  • Ability to pass a background check and drug screen prior to hire.


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