Business Intelligence Lead
7 days ago
At SpaceX, we are pushing the boundaries of space exploration and development. As a Business Intelligence Lead, you will play a crucial role in shaping the future of our organization by leveraging data-driven insights to inform business decisions.
About SpaceXWe believe that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Our mission is to reduce space transportation costs and enable the colonization of Mars. We're making tremendous progress toward this goal, and we need talented individuals like you to help us achieve it.
Job DescriptionThe Business Intelligence Lead will be responsible for analyzing data related to Starlink enterprise customers and translating it into actionable recommendations that improve both customer experience and internal operations. This includes conducting analyses using SQL queries and other methods, defining and developing department-level metrics and associated dashboards, integrating with all levels of the business, and owning data integrity and tool maintenance.
Key Responsibilities:- Conduct analyses that identify issues and opportunities impacting customers, including actionable recommendations that quantifiably change outcomes
- Define and develop department-level metrics and associated dashboards that quantify the health of customer accounts and influence change
- Integrate with all levels of the business to understand current workflows and identify systematic gaps
- Develop automation that accelerates revenue, mitigates business risk, or creates efficiencies within Starlink Business Operations and across teams
- Owning data integrity, tool maintenance, and reporting quality
- Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in troubleshooting
- Improve data capture for future Account Management use cases, identifying front-end requirements and collaborating with software development teams on table structure
To be successful in this role, you will need:
- Bachelor's degree in a relevant field such as business, supply chain, management information systems, computer science, engineering, or economics
- 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
- 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
- 3+ years of professional experience in at least one analytics language (e.g. Python, R)
- 1+ years of experience leading projects
The salary range for this position is $110,000-$145,000 per year, depending on experience and qualifications. Additional benefits include a comprehensive benefits package and opportunities for professional growth and development.
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