Concierge Coordinator

1 week ago


Huntsville, Alabama, United States THRIVE Full time
Job Summary

The Concierge plays a vital role in providing exceptional service to our community, serving as the first point of contact for residents, families, and visitors. This dynamic individual will be responsible for managing the day-to-day operations of the office, ensuring seamless communication and a warm welcome to all who enter our community.

Key Responsibilities
  • Maintain accurate and up-to-date personnel records and resident census.
  • Receive and process incoming mail, ensuring timely distribution to the relevant parties.
  • Assist in ordering supplies and maintaining a well-stocked office environment.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Run errands outside the community, including trips to the post office and bank as assigned.
  • Set up and maintain files, ensuring easy access to important documents.
  • Answer phones and maintain a log of incoming calls, as directed.
  • Assist the bookkeeper with billing and financial tasks.
  • Maintain confidentiality of all personnel information, adhering to the Privacy Act and established policies.
  • Develop and implement an effective personnel-filing system.
  • Type documents, reports, and letters, as needed.
  • Create a warm and welcoming atmosphere, demonstrating a genuine interest in the needs of residents, families, and visitors.
  • Recognize and respond to resident emergencies, taking immediate action as necessary.
  • Maintain strict confidentiality regarding community data.
  • Communicate effectively with residents, families, and visitors, providing support and assistance as needed.
Requirements
  • High school diploma or equivalent.
  • At least one year of experience in a clerical or reception role.
  • Strong organizational skills, with the ability to multitask, prioritize projects, and meet deadlines.
  • Proficient computer skills, including Microsoft Office, Excel, and Adobe.
  • Excellent customer service skills.


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