Fitness Operations Director

5 days ago


Salt Lake, Utah, United States The Front Climbing Club Full time
Job Overview

The Front Climbing Club seeks a seasoned leader to oversee the day-to-day operations of our gyms, ensuring exceptional member experiences and driving business growth.

Salary Range: $60,000 - $80,000 per year, depending on experience.

Key Responsibilities
  • Operations Management: Supervise front desk staff, manage daily tasks, and maintain a customer-focused environment.
  • Team Leadership: Mentor and motivate employees, fostering a collaborative atmosphere and promoting excellent customer service.
  • Event Planning: Assist in organizing events, promotions, and operational changes, communicating plans effectively to teams.
  • Strategic Planning: Participate in developing staffing plans, recruitment, and training programs, aligning with company objectives.
  • Customer Feedback: Manage complaints and feedback, ensuring timely responses and effective resolution.
Requirements and Qualifications
  • Bachelor's degree preferred; equivalent work experience accepted.
  • Minimum four years in customer service or hospitality experience.
  • At least two years of experience managing people.
  • Knowledge of Rock Gym Pro software and sales experience preferred.
  • Ability to work nights and weekends.
  • Strong planning, time management, and organizational skills.
  • Proven ability to lead and motivate diverse teams.
Work Environment

This role requires adaptability, discretion, and care when handling sensitive issues. The typical working environment involves frequent communication and collaboration across departments, with occasional exposure to airborne chalk, dust, and cleaning supplies.



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