Customer Service Manager
3 days ago
Overview:
We are seeking a highly skilled Customer Service Manager to support our customers through financial challenges and make a meaningful impact in people's lives.
Salary: $55,000 - $70,000 per year
Job Description:
The ideal candidate will provide exceptional service, process credit loan applications, maintain office cash, grow account volume, minimize delinquent debt, and transport money and deposits.
Responsibilities:
- Serve customers with a personal touch
- Analyze customer needs and develop solutions
- Maintain accurate records and reports
- Collaborate with team members to achieve goals
- Provide training and guidance to new employees
Required Skills and Qualifications:
Education: High School Diploma or Equivalent
Experience: Prior customer service experience
Skills:
- Demonstrated passion for customer service
- Excellent written and verbal communication skills
- Customer service minded with a broad spectrum of people
- Thrives in a pay for performance atmosphere
- Proven ability to multi-task
Benefits:
- Competitive pay
- Monthly bonus
- Promotion opportunities
- Medical, dental, vision, and 401(k) benefits
Work Environment:
This position works in an office providing consumer loan products in person and over the phone. Typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis.
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