Customer Service Manager

3 days ago


Lake Charles, United States Regional Finance Company of Louisiana, LLC Full time

Overview:

We are seeking a highly skilled Customer Service Manager to support our customers through financial challenges and make a meaningful impact in people's lives.

Salary: $55,000 - $70,000 per year

Job Description:

The ideal candidate will provide exceptional service, process credit loan applications, maintain office cash, grow account volume, minimize delinquent debt, and transport money and deposits.

Responsibilities:

  • Serve customers with a personal touch
  • Analyze customer needs and develop solutions
  • Maintain accurate records and reports
  • Collaborate with team members to achieve goals
  • Provide training and guidance to new employees

Required Skills and Qualifications:

Education: High School Diploma or Equivalent

Experience: Prior customer service experience

Skills:

  • Demonstrated passion for customer service
  • Excellent written and verbal communication skills
  • Customer service minded with a broad spectrum of people
  • Thrives in a pay for performance atmosphere
  • Proven ability to multi-task

Benefits:

  • Competitive pay
  • Monthly bonus
  • Promotion opportunities
  • Medical, dental, vision, and 401(k) benefits

Work Environment:

This position works in an office providing consumer loan products in person and over the phone. Typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis.



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