Debt Recovery Specialist

7 days ago


San Diego, California, United States BluPeak Credit Union Full time

Job Summary:

We are seeking a highly skilled Debt Recovery Specialist to join our team at BluPeak Credit Union. This is an exciting opportunity for a results-driven individual to play a critical role in the ongoing counseling, coaching and collection of delinquent member accounts.

About the Role:

The successful candidate will communicate empathetically with members, seeking to develop long-term solutions to resolve delinquent accounts. They will make determinations as to when all collection efforts have been exhausted and refer for legal action or repossession of collateral, as warranted. Additionally, they may assist the AVP Financial Solutions & Lending VP with daily departmental routines and corporate projects, as assigned, and provide leadership to Collection staff.

Key Responsibilities:

  • Contact members with past-due loans, including secured and unsecured, providing financial counseling and alternatives that offer long-term solutions to the present default through formal repayment plans, credit counseling, or loan restructures.
  • Counsel members delinquent due to CPI (Collateral Protection Insurance), make repayment agreements as necessary, locate insurance already provided, determine when payments should revert back to normal, catch and request corrections be completed.
  • Monitor own work list and ensure appropriate Financial Solutions efforts are done according to the Financial Solutions Process Timeline for all secured and unsecured loans.
  • Provide information to management on high-risk events disclosed during collection calls, where early intervention may result in reduced losses for the credit union, including sending HUD letters; Notice of Intent to Foreclose.
  • Contact members on prior charge-off lists provided by management to achieve more in-house recovery.
  • Contact members with charge-off accounts and send re-payment offer letters, follow up with phone calls to achieve recoveries and prevent accounts from going to collection agencies. Assist with month-end reports, as needed, and handle legal issues related to delinquent loans.
  • Provide prompt and courteous service to internal and external members as stated in Financial Solutions' Service Standard Promise.
  • Back-up to payment processing desk – post payments, reverse payments, review checks for Loan Servicing, post repossession proceeds.
  • One-on-one training with new hires, point of contact for new employees once released on their own.
  • Complete address and phone number changes on the system.
  • Skip trace on delinquent accounts, CBC, credit report pulling, white pages, Facebook.
  • Other duties as assigned.

Requirements:

  • High school diploma or general education degree (GED); four to eight years of experience required. Experience in a credit union or financial institution a plus.
  • Must be able to cross-train in all areas of Financial Solutions.

Estimated Salary Range: $24-$30 per hour



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