Garage Door Account Manager
7 days ago
About the Company:
Banko Overhead Doors, Inc. has been serving the garage door needs of West Central Florida and surrounding areas for over 35 years, providing top-notch products and services to its customers.
The Opportunity:
We are seeking a highly skilled Garage Door Account Manager to join our team in a key role that requires strong communication skills, relationship-building abilities, and a positive attitude. The successful candidate will thrive in a fast-paced environment, handling multiple tasks, working effectively in a team setting, and meeting challenging goals.
About the Role:
- Support, manage, and serve as the primary point of contact for assigned builder accounts.
- Set and achieve positional goals for accounts, ensuring timely resolution of issues and high-quality service delivery.
- Handle complex complaints and concerns with professionalism and diplomacy.
- Manage high-volume calls, responding promptly and efficiently to customer inquiries.
- Collaborate with colleagues and management to stay updated on products and services, driving continuous improvement in departmental and company performance.
About You:
- Associate's degree or equivalent experience in customer service or account management (3-5 years).
- Excellent verbal and written communication skills, with a proven ability to build lasting relationships.
- A go-getter attitude, driven by a passion for delivering exceptional results and exceeding customer expectations.
- Must be able to work under pressure, prioritize tasks effectively, and maintain a high level of organization.
- Strong initiative, with the ability to seek out relevant information and make informed decisions in a timely manner.
- Proficient use of Microsoft Office Suite, with a minimum typing speed of 50 WPM.
- Must pass a pre-employment background check.
Benefits:
- Competitive hourly wage ($20-21), with full-time hours and opportunities for growth.
- Comprehensive benefits package, including medical, dental, 401(k), PTO, holiday pay, and cell phone plan.
- A positive work environment, fostered by a team-oriented company culture that values diversity and inclusion.
Compensation Details: $20-21 per hour.
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