Garage Door Account Manager

7 days ago


Tampa, Florida, United States Banko Overhead Doors Full time

About the Company:

Banko Overhead Doors, Inc. has been serving the garage door needs of West Central Florida and surrounding areas for over 35 years, providing top-notch products and services to its customers.

The Opportunity:

We are seeking a highly skilled Garage Door Account Manager to join our team in a key role that requires strong communication skills, relationship-building abilities, and a positive attitude. The successful candidate will thrive in a fast-paced environment, handling multiple tasks, working effectively in a team setting, and meeting challenging goals.

About the Role:

  • Support, manage, and serve as the primary point of contact for assigned builder accounts.
  • Set and achieve positional goals for accounts, ensuring timely resolution of issues and high-quality service delivery.
  • Handle complex complaints and concerns with professionalism and diplomacy.
  • Manage high-volume calls, responding promptly and efficiently to customer inquiries.
  • Collaborate with colleagues and management to stay updated on products and services, driving continuous improvement in departmental and company performance.

About You:

  • Associate's degree or equivalent experience in customer service or account management (3-5 years).
  • Excellent verbal and written communication skills, with a proven ability to build lasting relationships.
  • A go-getter attitude, driven by a passion for delivering exceptional results and exceeding customer expectations.
  • Must be able to work under pressure, prioritize tasks effectively, and maintain a high level of organization.
  • Strong initiative, with the ability to seek out relevant information and make informed decisions in a timely manner.
  • Proficient use of Microsoft Office Suite, with a minimum typing speed of 50 WPM.
  • Must pass a pre-employment background check.

Benefits:

  • Competitive hourly wage ($20-21), with full-time hours and opportunities for growth.
  • Comprehensive benefits package, including medical, dental, 401(k), PTO, holiday pay, and cell phone plan.
  • A positive work environment, fostered by a team-oriented company culture that values diversity and inclusion.

Compensation Details: $20-21 per hour.



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