Customer Experience Specialist

7 days ago


Rockville, Maryland, United States Lafayette Federal Credit Union Full time
Job Title: Customer Experience Specialist

About the Job: We are looking for a skilled Customer Experience Specialist to join our team at Lafayette Federal Credit Union. In this role, you will be responsible for delivering exceptional customer service, processing transactions, and promoting our products and services.

Duties and Responsibilities:
  • Process all transactions for customers, in person or via phone.
  • Provide prompt, efficient, and accurate service in the processing of all transactions.
  • Cross-sell and promote Credit Union products and services to meet customer needs.

Compensation:
  • $41,651 - $49,000 annual salary (or $19.98 - 23.53/hr) based on experience and qualifications.
  • A comprehensive benefits package, including health insurance, retirement plan, life insurance, disability coverage, paid time off, and educational assistance.
  • The opportunity to work with a supportive team and contribute to our mission to become the premier financial partner for our community.


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