Helpdesk Specialist II

4 weeks ago


Everett, Washington, United States Ziply Fiber Full time
Job Title: Helpdesk Specialist II

Job Summary: We are seeking a skilled Helpdesk Specialist II to join our team at Ziply Fiber. The successful candidate will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and ensuring the integrity of our IT systems.

Key Responsibilities:

* Provide remote and onsite technical support to customers
* Troubleshoot complex technical issues
* Maintain and configure Windows Server and desktop hardware
* Develop and deliver training to junior support staff
* Collaborate with other teams to resolve technical issues
* Stay up-to-date with the latest technology trends and advancements

Requirements:

* 4 years of experience in desktop support
* Experience with Windows Server, Windows OS, and Mac OSX
* Experience with SCCM, O365, and Exchange
* Strong analytical and problem-solving skills
* Excellent communication and customer service skills
* Ability to work independently and as part of a team

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

About Us:

Ziply Fiber is a leading provider of high-speed internet and telecommunications services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunity Employer:

Ziply Fiber is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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