Digital Experience Manager

3 days ago


Étreux, Hauts-de-France, United States DraftKings Full time

We're a technology company that's revolutionizing the sports and entertainment industry. Our global team is pushing the boundaries of innovation, developing cutting-edge products, and shaping the future of responsible gaming.

Compensation:

The estimated hourly rate for this full-time position is $15-$19 per hour, plus benefits as applicable.

About the Role:

This role is at the heart of our fast-paced fulfillment center, driving the success of our digital lottery courier product. As an Operations Associate, you'll be responsible for managing every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption.

You'll work closely with our team to streamline and organize workflows, meet daily objectives, and hit deadlines. Your attention to detail and ability to prioritize tasks will ensure the smooth operation of printing and scanning equipment.

In addition to your technical skills, you'll need to have excellent customer service, communication, and time management skills. You'll also need to be physically able to stand and walk frequently, and occasionally lift up to 25 lbs.

Key Responsibilities:
  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center
  • Keep our systems updated with real-time customer order statuses and tracking information
  • Streamline and organize workflows to meet daily objectives and hit deadlines
  • Maintain the smooth operation of printing and scanning equipment
  • Support various operational projects as they arise
Requirements:
  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance
  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel
  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently
  • Exceptional customer service, communication, and time management skills
  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs


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