Veterinary Assistant Team Lead

1 week ago


Albuquerque, New Mexico, United States Banfield Pet Hospital Full time
{"Job Title": "Veterinary Assistant Team Lead", "Job Summary": "We are seeking a highly skilled and experienced Veterinary Assistant Team Lead to join our team at Banfield Pet Hospital. As a key member of our hospital team, you will be responsible for assisting the Practice Manager in developing and implementing efficient hospital operations, ensuring the highest quality care and service to our patients and clients.

Responsibilities:

* Assist the Practice Manager in developing and implementing hospital operations, including labor management and team supervision.
* Provide exceptional client service, ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns.
* Foster an environment that engages associates, where associates do their best and feel good about being a member of the team.
* Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
* Ensure all hospitalized pets are prepped and all equipment is ready for surgery.
* Prepare the whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
* Assist the Practice Manager in identifying potential 'bottlenecks' and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world-class preventive care and client service.
* Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
* Train and mentor new paraprofessional associates.
* Quality check medical records, go-home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
* Address broken equipment issues and assist in inventory management.

Requirements:

* 2+ years of experience as a Veterinary Assistant or in a related field.
* Strong leadership and communication skills.
* Ability to work effectively in a fast-paced environment.
* Strong attention to detail and organizational skills.
* Ability to work effectively in a team environment.

What We Offer:

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and supportive work environment.
* Recognition and rewards for outstanding performance.

If you are a motivated and experienced Veterinary Assistant looking for a new challenge, we encourage you to apply for this exciting opportunity.



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