Sleep Apnea Solutions Specialist
5 days ago
Company Overview:
Forward Labs is a pioneering organization in the field of sleep apnea solutions, dedicated to making a meaningful impact on patients in need. Our team strives to provide high-quality care and support to those experiencing sleep disorders.
About the Role:
We are seeking a highly skilled Clinical Service Manager to join our team at Forward Labs in Detroit, Michigan. This full-time position offers a competitive yearly salary range of $70,000-$75,000.
Job Description:
The successful candidate will manage an 8-bed sleep lab in Detroit, oversee scheduling processes, and ensure night-time sleep technicians are adequately scheduled. Additionally, they will assist in managing three other satellite offices, educate patients on treatment purposes and procedures, set and adjust BiPAP and CPAP machines as prescribed, and ensure proper mask fitting and care.
Key Responsibilities:
- Manage sleep lab operations and schedules
- Assist in overseeing satellite office management
- Educate patients on treatment purposes and procedures
- Set and adjust BiPAP and CPAP machines as prescribed
- Ensure proper mask fitting and care
- Communicate patient feedback effectively
- Multitask, prioritize, and manage time efficiently
- Act as a marketing presence for the organization
- Interpret various types of communication effectively
- Maintain HIPAA compliance and handle sensitive information carefully
- Work independently and collaboratively as part of a team
- Monitor and report patient machine usage to insurance companies
- Build positive relationships with referral sources and promote the organization locally
Technical Abilities:
- Proficient in all applicable CPAP medical equipment and supplies
- Navigate Salesforce and other essential software
- Familiarity with Microsoft applications: Word, Excel, Outlook, TEAMS
- Use of office equipment: copier, scanner, phone, and computer/tablet
- Conduct video consultations
Schedule:
- Full-time position, Monday through Friday, 8 AM to 5 PM
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