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Optical Expert

1 month ago

Rockaway, New Jersey, United States LUXOTTICA OF AMERICA INC Full time
Job Summary

EssilorLuxottica is seeking a skilled Optical Expert to join our team. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible vision care.

Key Responsibilities

Welcome and set expectations with customers
Custom fit glasses and precisely place prescriptions in lenses
Act as a leader in optical acumen
Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
Assist team with complex product needs and prescriptions
Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
Ability to multi-task, prioritize and manage time with competing priorities
Strive to achieve exceptional results on Brand KPIs and competencies
Take pride in store appearance, help to keep store clean, attractive and organized
Inform management of safety opportunities; demonstrates safe work practices
Resourceful, self-motivated with a desire for continual learning, improvement and results
Adhere to company policies and procedure, including discounts, promotions and inventory management

Requirements

High School graduate or equivalent
State Licensure
Optical dispensing experience
Strong customer service skills: communicator, listener and team builder
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Selling skills - ability to use and carry an iPAD/tablet
Familiarity with POS, computers and calculators
Embrace new technology and change

Preferred Qualifications

Previous customer service and retail experience