Payment Risk Operations Manager
1 week ago
We're seeking an experienced Operations Manager to join our Revenue Risk team, focusing on payment risk operations to minimize fraud. This role can be based in San Francisco, CA or New York, NY, and requires on-site presence.
Key Responsibilities:- Develop and maintain revenue risk operations, particularly payment risk, to effectively mitigate fraud.
- Monitor and investigate transactions for suspicious activity, assessing trends and patterns of fraud and chargebacks.
- Design and iterate on enforcement guidelines used by operations agents, focusing on efficiency, quality, and objectivity.
- Identify and resolve edge cases with the agent team, providing feedback to product and policy stakeholders.
- Conduct analyses and report on trends, quality concerns, and process inefficiencies, driving implementation of recommendations.
- 5+ years in operations management, preferably in the fintech industry.
- Subject matter expert in payment operations and fraud space.
- Ability to develop efficient processes independently.
- Strong research, analytical, investigative, and communications skills.
- Experience working with large datasets and SQL to build dashboards and reports.
X's Safety team is responsible for helping users safely use our platform, investigating issues that may cause harm or pose risk. We innovate, experiment, and move at a fast pace, committed to being a learning organization with a growth mindset.
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