Leather Sales Associate
3 weeks ago
As a Sales Associate at Tandy Leather Factory Inc, you will be the face of our company, responsible for greeting and assisting customers in-store and over the phone. Your role is crucial in maintaining the store's overall presentation and providing exceptional customer service. We seek individuals who are fun, friendly, outgoing, and hard-working, with a passion for retail, crafting, and a desire to help others learn the timeless art of leathercrafting.
Responsibilities
- Greet customers warmly in person and over the phone, demonstrating excellent customer service in an engaging and professional manner.
- Assist customers in selecting products, answering questions, sharing product knowledge, and recommending Tandy products.
- Use active listening to understand customer needs, make helpful suggestions, and strive to close sales.
- Inform customers when orders are ready for pickup or provide status updates, ensuring they receive their receipts and items.
Store Operations
- Accurately process purchases and returns using the POS system and internal computer systems.
- Help with receiving and stocking merchandise and maintaining inventory accuracy.
- Follow opening/closing procedures, prepare displays/signage, and ensure a clean, organized retail space.
- Create or update customer profile records.
- Alert management to potential security issues.
- Perform other duties as assigned to support store operations.
Leathercrafting & Product Knowledge
- Learn product attributes, differentiate between products/features, and demonstrate product functions and purposes to customers.
- Show willingness to learn and teach classes to customers, enhancing their knowledge and skills.
Qualifications
- Motivated by providing exceptional customer service and driven to achieve retail sales.
- Personable and able to engage with a diverse range of customers.
- A team player who can work efficiently both independently and as part of a team, maintaining self-motivation.
- Adaptable and able to thrive in a fast-paced environment, shifting between multitasking and focused tasks as needed.
- Willing to work varying schedules, including weekends and holidays, based on business needs and seasonality.
- Physical ability to be on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
- Committed to following all company guidelines, policies, and procedures.
- Basic computer skills are required.
- Excellent written and verbal communication skills.
Physical Demands
- Constantly moving and standing for at least two consecutive hours.
- Lifting up to 40 lbs.
- Stooping, kneeling, and crouching.
- Climbing ladders.
- Reaching for items above eye level.
- Involves close vision, color vision, depth perception, and focus adjustment.
Equal Employment Opportunity
Tandy Leather Factory Inc is committed to equal employment opportunity in all aspects of employment. We will not discriminate against employees or applicants for employment on any legally-recognized basis.
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