High-Tech Support Specialist

7 days ago


Austin, Texas, United States Healthtronics Full time
IT Solutions Technician I

We are seeking a skilled and detail-oriented IT Solutions Technician I to join our Information Technology team at HealthTronics. As an integral part of our team, you will be responsible for providing top-notch technical support to our end-users, ensuring their seamless experience with our systems.

Our ideal candidate is a proactive problem-solver who thrives in a fast-paced environment. You will work closely with our team to troubleshoot, repair, and resolve issues with computers, mobile devices, and software. Additionally, you will deploy and set up technology equipment for new employees, maintain and update the inventory of IT equipment, software, and licenses, and document service ticket statuses accurately.

About the Role
  • Respond promptly to requests through the IT Service Desk, ensuring effective and timely support.
  • Troubleshoot, repair, and resolve issues with computers, mobile devices, and software.
  • Deploy and set up technology equipment for new employees.
  • Maintain and update the inventory of IT equipment, software, and licenses.
  • Document service ticket statuses accurately and ensure proper follow-up.
Requirements
  • A high school diploma or equivalent required; Associate's degree preferred.
  • A+ Certification or equivalent experience.
  • Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet).
  • Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting.
  • Strong communication and interpersonal skills with a customer-service mindset.
What We Offer
  • Competitive salary: $55,000 - $65,000 per year, depending on experience.
  • 8 company-paid holidays, plus 2 floating holidays.
  • Generous paid time off (PTO) policy.
  • Employee referral bonuses.
  • 401(k) plan with up to 5% match.
  • Medical, dental, vision, disability, and life insurance options.

If you are a motivated and detail-oriented individual looking for a challenging role in a dynamic environment, we encourage you to apply.



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