Senior Experience Designer for AI-Powered Experiences

5 days ago


San Francisco, California, United States Capital One National Association Full time
Overview
Capital One National Association is at the forefront of enhancing customers' digital and physical experiences. We champion a collaborative environment that fosters authenticity, healthy critique, and diversity of thought.

Salary
The estimated salary for this role in New York City is between $199,100 and $227,200 annually, while in San Francisco and San Jose, it ranges from $210,900 to $240,700 per year.

Job Description
We are seeking an experienced Senior Experience Designer to lead our effort in delivering exceptional GenAI-powered experiences for Capital One associates and customers. As a leader and maker, you will be responsible for collaborating with technology, product, and business teams to uncover customer needs and translate them into engaging digital experiences. Your key responsibilities will include:
  • Strategy & Planning: Work with cross-functional teams to prioritize portfolio items, set the product road map, and provide clear direction on product development.
  • Designing for GenAI: Develop and evangelize Design for GenAI best practices, principles, and patterns that all designers can leverage.
  • User-Centered Design: Advocate for the customer through human-centered design methods, including discovery, research sketch sessions, and user testing.
  • Driving Product Design: Collaborate with researchers to understand customer needs, define opportunities, and drive end-to-end product design.

Required Skills and Qualifications
To be successful in this role, you should have at least 5 years of experience with User Experience design, along with expertise in designing and implementing GenAI-powered experiences, chat experiences, and responsible AI best practices. Familiarity with design tools like Sketch and/or Figma, as well as working in an established design system, is also essential. Additionally, managing a cross-functional team and comfortable working with various business partners will be valuable assets in this position.

Benefits
Capital One offers a comprehensive package of health, financial, and other benefits that support your overall well-being. These include performance-based incentives, cash bonuses, and long-term incentives, depending on the plan. Please note that eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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