Senior Enterprise Solutions Manager
1 day ago
About Care.com
Company OverviewCare.com is a leading provider of online family care and care jobs solutions. With operations in 21 countries, we have been serving families since 2007. Our platform offers a wide range of care options for children, seniors, pets, and the home.
Job DescriptionWe are seeking a skilled Solution Provider to join our team as an Enterprise Account Manager. In this role, you will be responsible for expanding our market penetration, products, and services within the federal government. Your primary focus will be on ensuring client satisfaction through excellent service delivery and effective communication of our capabilities and services.
- Develop and execute plans to ensure client retention and cross-sell opportunities.
- Collaborate with our Client Success Team to launch new clients and support product teams.
- Work closely with our Marketing Team to develop client-specific marketing strategies.
- Facilitate client utilization reporting via our HR Dashboard.
In addition, you will:
- Proactively manage client relationships and conduct quarterly business reviews.
- Ensure compliance with client deliverables and revenue requirements.
- Review major deliverables to ensure quality standards and client expectations are met.
The ideal candidate will have:
- 3-5+ years of experience in client-facing roles or customer service.
- Some experience with the federal government is preferred.
- Demonstrated ability to collaborate across functions and work well in a team environment.
- Excellent written and oral communication skills.
- Technical competence with web technology solutions.
We offer a competitive salary ranging from $100,000 to $150,000 + commission, depending on experience. Other benefits include:
- A generous 401K employer matching program.
- Paid holidays and time off (PTO).
- Health insurance coverage.
- Life and disability insurance.
At Care.com, we value diversity and inclusion. We encourage applications from individuals with varied experiences and perspectives. As an equal opportunity employer, we strive to create a workplace that is welcoming and supportive of all employees.
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