Technical Service Specialist

7 days ago


Kent, Washington, United States Hypertherm Associates Full time

**About the Opportunity:**

We are seeking a highly skilled Technical Service Specialist to join our team at Hypertherm Associates. This is an excellent opportunity for someone with a passion for delivering exceptional technical support and training to customers.

About You:

  • You have a strong educational background in engineering or a related field, preferably with a Bachelor's degree.
  • You have at least 2 years of experience working with industrial electrical, mechanical, and/or pneumatic systems.
  • You possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

About the Job:

  1. We offer a competitive salary range of $65,000 - $90,000 per annum, depending on your level of experience.
  2. As a Technical Service Specialist, you will be responsible for providing timely and accurate technical support to customers and partners, documenting and communicating customer needs to the organization.
  3. You will also deliver technical product training to customers, covering usage, maintenance, and optimization of Hypertherm products.
  4. In addition, you will provide individualized account support to facilitate resolution of account service or application issues and develop a long-term service partnership with target channel partner and end-user accounts.
  5. You will work collaboratively across disciplines to manage challenging technical issues, collaborating on root cause analysis and implementing plans of action and milestones.

About Our Company:

Hypertherm Associates is a leading manufacturer of plasma cutting systems and other cutting technologies. We value our employees and offer a collaborative, employee-owned culture with profit-sharing and employee stock ownership opportunities.



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