Financial Center Supervisor

4 weeks ago


Groton, Connecticut, United States Berkshire Bank Full time
Job Summary

As a Financial Center Supervisor at Berkshire Bank, you will be responsible for overseeing the daily operations of the customer service line, ensuring that customers receive exceptional service and that the branch runs smoothly. This role requires strong leadership and communication skills, as well as the ability to work well under pressure.

Key Responsibilities

  • Supervise and coach a team of customer service associates to ensure they are meeting their performance goals and providing excellent customer service.
  • Manage the daily operations of the customer service line, including balancing cash drawers, handling customer transactions, and resolving customer complaints.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other branch staff to ensure seamless service delivery and to identify opportunities for improvement.
  • Stay up-to-date on banking regulations and policies to ensure compliance.

Requirements

  • At least 1 year of experience in a supervisory role in a banking or financial services environment.
  • Strong leadership and communication skills.
  • Ability to work well under pressure and manage multiple priorities.
  • Excellent customer service skills.
  • Ability to stay up-to-date on banking regulations and policies.

What We Offer

Berkshire Bank is an Equal Opportunity Employer and offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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