Operational Team Lead

5 days ago


Concord, Massachusetts, United States Colwen Hotels Full time
Job Title: Operations SupervisorAbout the Role:

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We are seeking an engaging, friendly and detail-oriented Operations Supervisor to support the front desk and housekeeping operations of the hotel.

Key Responsibilities:
  • Assist in interviewing and supervising front office associates.
  • Review staff to ensure adherence to established policies and procedures.
  • Process check-in and check-out, verify billing, create reservations, and process special requests.
  • Knowledge of hotel property, local attractions to assist guests.
  • Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel.
  • Compliance with Federal & State Labor laws.
  • Monitor budgets and payroll records and review financial transactions to ensure appropriateness.
  • Ongoing analysis of processes for continuous improvement/efficiency.
  • Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses.
  • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results.
  • Balance cost controls with exceptional guest service and associate satisfaction.
Requirements:
  • Two year college degree or equivalent hospitality experience.
  • Previous brand specific experience preferred.
  • Strong Leader of people.
  • Superior interpersonal and customer service skills.
  • Reliable with the ability to multitask and work under pressure.
  • Excellent verbal and written communication skills.
  • Intermediate to advanced computer skills.
  • Familiar with common computer software programs.
Benefits:
  • Medical Insurance with Company-Funded HRA.
  • Dental Insurance.
  • Vision Insurance.
  • Flexible Spending Accounts.
  • Wide-Array of Supplemental Insurance Offerings.

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