Digital Health Operations Manager

3 weeks ago


San Francisco, California, United States Hinge-Health Full time
About the Role

We are seeking an experienced Digital Health Operations Manager to lead the strategic management and optimization of our digital health platform, driving significant enhancements within the Client Success team. The ideal candidate will have extensive experience with Gainsight, strong analytical skills, and technical aptitude, as well as a commitment to enhancing client experiences through data-driven insights and CS team efficiencies.

Key Responsibilities
  • Gainsight Configuration and Management: Oversee the setup, configuration, and administration of Gainsight, ensuring alignment with business processes and client success strategies.
  • Data Management and Reporting: Ensure data integrity and accuracy within Gainsight by implementing best practices for data entry, maintenance, and reporting. Create and manage reports and dashboards that provide actionable insights into client health, engagement, and retention metrics.
  • Training and Change Management: Deliver comprehensive training and support on Gainsight functionalities, best practices, and new features. Serve as the primary point of contact for Gainsight-related inquiries, providing timely resolution and guidance to team members.
  • Cross-Functional Collaboration: Work closely with Client Success, Commercial Operations, Sales, Product Marketing, Customer Marketing, Growth Marketing, and Product teams to align Gainsight capabilities with organizational goals and influence cross-functional team roadmaps.
Requirements
  • 3+ years of experience with Gainsight administration and management and 5+ years of experience in Client Success / Operations or similar role.
  • Certified as a Gainsight Admin with hands-on experience in configuring Gainsight's capabilities.
  • Strong analytical skills, capable of translating data insights into actionable recommendations.
  • Proven project management experience, with a track record of leading and delivering on complex initiatives independently.
Benefits
  • An estimated annual salary range of $108,000-148,400, depending on qualifications and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.


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